Looking for a C# ticketing system (frontend helpdesk) that I could customize and integrate with Redmine [closed]

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Ideally the system should be open-source so that I could fine tune it with time and add very specific functions. It would be great if it 开发者_如何学Gowas written in MVC but Asp.Net web forms would also be ok. I need the system to look for incoming messages to a certain email account and add them to the system. I will also want to write a script to import all previously received emails into the system. I am now looking into the system "sinergia": http://help-desk-framework.blogspot.com/

Did someone work with this? Is there something more active and with more functions?

I think this system doesn't create tickets automatically using emails from a certain account, but I might be wrong.

Edit: Looking more at the competition I found that OTRS has more functionalities out of the box. and I am thinking I could write my additional functionalities in C# in web services and call those functions from Perl. Do you think this is easy to do? will I encounter problems? I didn't find a guide on how to do this, and in stackoverflow people didn't reply to this same question:

https://stackoverflow.com/questions/4538049/using-web-service-from-otrs

Maybe it's too difficult?

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I was researching this a while back when we were considering replacing our helpdesk software. We ended up keeping our current product, as the cost of retraining and re-doing all the integration points for a new package was too high. Assuming you don't have these issues, this is a good place to start: http://www.opensourcehelpdesklist.com/

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You can try with BugTracker.NET it is open source and have e mail integration, also great thing that it have API for adding new BUGs using http requests, so scripting old e mails should not be so hard

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In the end I used OTRS and I found it to be SO good that I didn't need much customization. The small changes to the code that I needed I directly did them in Perl even if I didn't know this language before, and considering the quality of the software it is well worth the effort. I definitely recommend it.