A web site with embedded remote control capabilities

We're going to develop the service desk web site, which will allow the customer service representatives to log in, see the list of customers assigned to them, be able to remote access their computer (by negotiation with the customer) and then report the information about the service issue into the CRM. The software will need to track the number of time intervals (e.g. 15 minutes intervals) the CSR was online with customer. So, what we're looking for is some "embeddable" remote management software (something like logmein.com, but which will have an API and can be embedded int开发者_StackOverflowo another web application and send such events as - connected/disconnected, accept the host that needs to be connected information etc.) Does anyone have any ideas about that?

Assuming you have network connectivity and permissions, the Microsoft Remote Desktop client app can be embedded in a web page: http://msdn.microsoft.com/en-us/library/aa383541(VS.85).aspx